Refund and Return Policy – Pune Cotton Company

Last Updated: 03/01/2024

At Pune Cotton Company, we strive to ensure your satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we have a hassle-free return and refund policy in place to make the process smooth for you.

Refund Policy:

1. Returns/Exchanges for Lower Value Orders:

   • Upon receiving your return/exchanged items, we will carefully inspect them. Once approved, your refund will be promptly processed.

2. Cancelled Orders:

   • If Not Dispatched: If your order has not been dispatched, we’ll cancel it for a full refund.
   • If Dispatched: Once dispatched, we can’t cancel. Kindly refuse delivery, and upon return, a full refund will be processed.

3. Refund Process:

   • Pre-Paid Orders: Refunded to the original payment method.
   • Cash on Delivery Orders: Refunded to your provided bank account.
   • Allow up to 7 days for the refunded amount to reflect in your bank account.

Return and Exchange Policy:

1. Free Returns/Exchanges:

   • Within 7 days of delivery for unused items with original tags and packaging intact.
   • Multiple Item Exchanges: Each item requires a separate request.

2. Post 7 Days:

   • No exchanges or returns after 7 days.
   • Carefully select size and color during initial exchange, as no returns/exchanges on exchange orders.

3. Damaged or Incorrect Product:

   • Initiate exchange request for damaged, defective, or incorrect items on our website.

4. Returning Items from a Combo:

   • Refund credited will be as per the individual item price, not the combo price.

5. Exchanging for Something Else:

   • Choose an alternative product of equal or lower value in case of an exchange.
   • If the replacement item has a lower value, the difference will be refunded to your bank account within 7 working days of receiving the parcel at our warehouse.

6. Combo Purchase Return Example:

   • If you purchased two items in a combo and decide to return one, the refund amount will be as per the individual item price.

Additional Notes:

• Your satisfaction is crucial to us, and we are here to assist you.
• If you have questions or need assistance, contact our support team for prompt help.
• Thank you for choosing Pune Cotton Company. We appreciate your trust in our products.

Note: This policy is subject to change, and the latest version will be available on our website. Please refer to the website for the most up-to-date information.

Thank you for your business!

Sincerely,

Pune Cotton Company